The New Healthcare Imperative: Building a Consumer-Centric Culture – Forbes



Forbes

The New Healthcare Imperative: Building a Consumer-Centric Culture
Forbes
And, until recently, the healthcare industry had little incentive to react to this newfound power. However, pressures from consumers to meet ever-rising expectations, primarily driven through experiences in other categories (think Amazon, Uber, Sephora

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The New Healthcare Imperative: Building a Consumer-Centric Culture – Forbes

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